Luis Pontes

 

Career Summary

IT Professional

An experienced manager, project leader, programmer, analyst, consultant, and trainer, who brings useful knowledge and hands-on expertise to the Software Development Life Cycle (SDLC). Successfully develops applications, processes, procedures, tools, and relationships that are the essence of successful IT businesses.

Work Experience

Professional Services Specialist

January 2017 - Present

Assisting clients with ERP software training, support, and custom designed solutions for the Decision Builder ERP software system by Decision Software Inc.

Manager Technical Services

April 2016 - July 2016

Inspired a staff of eleven, as the manager of the Technical Services team at Maves International Software Corp., who provide software and infrastructure support, custom modifications, and upgrades for the various WMS software products that were sold to 3PL companies.

Technical Services Manager

July 2015 - February 2016

Motivated a Technical Writer and a Programmer/Analyst as the manager of the Technical Services Team at Pvx Plus Technologies. Successfully coordinated the implementation of a new version of the support ticket system and developed various improvements of existing tools in the base software product line.

Manager - Custom Software

October 2006 - June 2015

Managed a team of 7 - 8 Custom Programmer/Analysts and 2 occasional contractors at TECSYS Inc.

 
  • Implemented over 70 installations of fully ERP-integrated B2B and B2C e-Commerce websites.
  • Directed e-Commerce software development, customization, and support.
  • Successfully developed a Responsive Web Design implementation strategy for the e-Commerce software package.
  • Created a new revenue stream by developing a new mobile e-Commerce version for order-taking called "PointForce e-Scan".
  • Enhanced customization processes and procedures to reduce costs and accelerate delivery timelines.
  • Delivered engaging PowerPoint presentations and live demos at user conferences.
  • Improved sales channels through e-Commerce webinars.
  • Raised the capability level of the Custom Software team through training sessions, coaching, and mentoring.
  • Bolstered the Support team by resolving software errors and training them to handle e-Commerce and other support scenarios.

Project Leader, Programmer, and Analyst

2001 - October 2006

PointForce Inc./TECSYS Inc. (PointForce Inc. was purchased by TECSYS Inc. in 2004)
Excelled in custom programming to tailor the ERP software package to suit the individual needs of each client. Specialized in the development, implementation, customization, training, support, and product management of the e-Commerce module.

Programmer/Analyst

April 1996 - 2001

Business Computer Systems Ltd./PointForce Inc. (BCSL changed their name to PointForce in 2001)
Completed a massive scale of programming as part of a team that developed the Y2K conversion project and the development of the first graphical user interface for the ERP software package.

Armoured Crewman

January 1993 - April 1996

Trained with regular and reserve units of the Canadian Armed Forces as a member of the First Hussars Regiment in London, Ontario.
Awarded the "Trooper of the year" award in 1995 by the First Hussars.

Key Skills

  • Leadership (KB SLII)
  • Training & Presentations
  • e-Commerce
  • Responsive Web Design
  • HTML5/CSS3/JavaScript
  • Programming
  • SDLC
  • Application Design
  • Systems Integration
  • Systems Automation
  • Technical Consulting
  • Customer Support
  • Windows,Linux,Unix
  • Microsoft Office/Visio
  • Microsoft Project
  • ProvideX/PxPlus
  • Java 8

Education

Seneca College

Course certificate

Java Programming course certificate from Seneca College in Toronto, Ontario.

Fanshawe College

Diploma

Diploma in Computer Programming from Fanshawe College in London, Ontario.

Ken Blanchard SLII

Certification

Ken Blanchard - Situational Leadership training. Reference link

Occuplational Health and Safety Awareness

Certification

Occupational Health and Safety Awareness Training for Supervisors in Ontario. Certificate link
(Renewed in 2015 with Pvx Plus Technologies)

Inspirations

Simon Sinek

Start with the Why - website

Design philosophy - Discoverability with feedback

HCD Explained: website